From Spreadsheets to Strategy
The first program we ran in early 2019 had eleven participants from retail and service businesses. We spent six weeks breaking down profit and loss statements, cash flow analysis, and margin calculations. Not in some abstract way, but using their actual numbers from their actual businesses.
What surprised me was how quickly people caught on once they stopped being intimidated by the terminology. One café owner realized she was losing money on breakfast because she hadn't factored in labour costs properly. A logistics company found they were subsidizing their smallest clients at the expense of larger accounts.
By 2021, we'd worked with over two hundred businesses across New South Wales. The requests kept coming for deeper dives into specific industries – construction has different metrics than hospitality, which looks nothing like professional services.